On internet, you may find millions of reasons of why you should opt for being a rideshare driver but we’re sure that at times, they may fail to mention the level of frustration that you’ve to cross when it comes to Uber’s policies. It’s also true that when it comes to reliability and support from Uber customer service, the level is highly low. Furthermore, things take a drastic turn when your Uber account gets disabled. In this article, we’re going to discuss the reasons for the deactivation of the Uber account.
To know how to get your Uber account reactivated, click here.
HOW TO KNOW IF YOUR UBER ACCOUNT DISABLED?
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It’s a rare occurrence that Uber messages you about your Uber account disabled. Instead, in that certain situation, if you try logging into the account, you may face messages like:
- “Your account has been placed on hold”.
- “Your account needs attention”.
- “The partner account you drive under has been disabled”.
- Your profile status at partners.uber.com is rejected, on-boarding or wait-listed.
If your account shows such types of messages then, it’s clear that your Uber account disabled. There’re many reasons because of which your Uber account an get deactivate but there’s also a chance of reactivation. You just have to be patient on carry out the process that Uber requires and asks you to do.
LOW RATINGS
Drivers who aren’t able to earn decent ratings from the passengers are likely to be deactivated. According to the average driver rating which is 4.8, if the driver fails to reach the required limit, the driver’s account gets disabled. To know how to get your account reactivated, click here.
Generally, low rating is associated with poor navigation skills. Therefore, it’s best if drivers study maps in their free time and have a good knowledge about different roads and streets.
SAFETY ISSUES
Risking the safety of yourself or of your passenger might land you in the account deactivation list. Passengers are highly prone to risks like:
- Drivers who drive like a maniac.
- Drunk/drugged driver.
- Molestation/harassment.
In addition to it, though many passengers might not leave comments after their journey is over however, one doesn’t take the matter lightly when their safety is put at danger. Any type of comments by passengers related to protection are always be taken care of, by Uber immediately, therefore, make sure to drive properly.
UPDATED BACKGROUND CHECK
As new laws and regulations are imposed every now and then in many cities, Uber has to run more stringent and strict background checks to run a smooth business. Therefore, it’s important for Uber drivers to update their background so as to avoid any deactivation from Uber.
It doesn’t matter if you’ve a record of thousands of rides, if your Uber background isn’t updated then, your account will likely get deactivated.
You can fight back:
If in case you loose your job then, you’ve every right to fight back. The Federal Fair Credit Reporting Act entitles you to detail, complete and update background checks. It also qualifies you to being delivered fair warnings before you loose a job based on the current issue. Furthermore, you would never be denied the opportunity to work because of any error at a background check company like Sterling or Checkr.
In the event of being lost a job, you can get in touch with The Consumer Law Firm of Francis & Mailman, P.C. These firms will help you by correcting the mistakes and collecting back-pay for you. In turn, they help you recover the lost wages.
LOW ACCEPTANCE/HIGH CANCELLATION RATES
Uber has now started including a list in their deactivation policy which contains all the information about the cancellation and the acceptance rates. Though the drivers won’t be deactivated for low acceptance rates but they would be placed in a “Uber time-out” if they ignore 2-3 requests in a row.
Every city has their own limit when it comes to cancellation and acceptance rates therefore, make sure you don’t maximize both. Save your cancellations for a necessary time.
NOTE: Keep in mind that your cancellation rate should be below 10%. Also, Uber’s incentive programs such as Power Drive Plus, Guaranteed Hourly Fares usually require 80-90% acceptance.
PROMOTING COMPETITOR’S SERVICES (INCLUDING YOUR OWN)
Uber doesn’t appreciate when Uber drivers pass out Lyft referral cards to the passengers. It’s pretty obvious since Lyft is a rival/competitor of Uber. Though, earlier Uber used to deactivate the Uber accounts of drivers, however, they don’t do as such now.
NOT GIVING AT LEAST ONE RIDE EVERY FEW MONTHS
In order to keep your account status as active, you have to make sure that you give at least one ride every 2-3 months. The new deactivation policy doesn’t have a separate ride requirement but they do have a “temporarily deactivated” drivers list.
Furthermore, you don’t have to worry about being deactivated without any notice as Uber will warn you beforehand plenty of times. Also, the process of getting reactivated is simple and straightforward.
SPEAKING OUT AGAINST UBER
No company would appreciate the fact that their employees bad mouth about the company behind their backs and that too on social media. Though, Uber has deactivated only one driver because of the stated issue but we think that the action taken by Uber was quite understandable. Causing a lot of trouble for the company on social media can definitely affect your image and could cause deactivation of the account.
SWITCHING VEHICLES
Driving a different car that is not listed can also cause deactivation of the account. It’s so because passengers are given the authority to see which car is supposed to arrive and if, in that current situation, another vehicle arrives then, it might lead to safety issues.
If you want to drive multiple vehicles then, the simplest way is to get them registered/ added to your account.
PREVENTION OF FUTURE DEACTIVATION
In order to avoid deactivation in the future, keep in mind to do the following:
- Be a good driver.
- Follow Uber’s rules.
- Keeping the documents up-to-date.
If in case, you may find your Uber account disabled then, make sure to correct the issue immediately and along with it, maintain your patience with the Uber employees.
WHAT TO DO IF YOU DON’T GET REACTIVATED?
While your process of reactivation is on-going, consider of trying to sign up for different driving jobs that are somewhat similar to Uber such as:
- Drive for Lyft.
- Drive for on-demand services like Postmates, DoorDash, Deliv, etc.
GETTING INSURANCE AFTER GETTING REACTIVATED
It’s always wise to be insured as it protects you from unexpected circumstances. Getting an insurance after being reactivated will help you to live peacefully as it protects you from situations where you might get unemployed/deactivated. To know more, click here.
